Refund policy

Refund & Return Policy

We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in good condition, and returned with all original components, accessories, manuals, and packaging. Products that show signs of excessive wear, misuse, damage, alteration, or are missing parts may not qualify for a refund.

To initiate a return request, you must contact our support team within 30 days of delivery at shopomnara@gmail.com. Return requests must be reviewed and approved before a return can be sent. Once your request is approved, detailed return instructions will be provided.

Please note the following conditions:

• Returns sent without prior authorization will not be accepted.

• Customers are responsible for return shipping costs, including any tracking or insurance required for the return shipment.

• Original shipping fees (if applicable) are non-refundable.

• The item must be returned in the same condition it was received.

Once the returned item is received and inspected by our team, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

We reserve the right to deny returns or refunds that do not meet the conditions outlined in this policy.

If your item arrives damaged or defective, please contact us within 7 days of delivery at shopomnara@gmail.com so our team can review the issue and assist with a resolution.